Virgin Mobile UAE has won outstanding customer service for a 3rd year in a row in the CommsMEA Awards 2019
Virgin Mobile UAE scores a hat trick by winning the Outstanding customer service award for a 3rd year in a row at CommsMEA Awards 2019.
Virgin Mobile is the UAE’s first and only fully digital mobile brand, dedicated to providing customers an all-around amazing mobile experience. We actively listen to our customers to ensure that the Virgin Mobile app and services are carefully designed to cater to the needs of our customers. Since its launch in September 2017, Virgin Mobile only aims to connect to people in ways that build relationships through innovative and creative strategies.
One of our key differentiators is our customer experience strategy. Our number one customer service objective is that ‘no care is the best care’, i.e. we want to eliminate the need for care by making mobile better with smart design and great product innovation.
We live in an on-demand society and to cater to this expectation, the Virgin Mobile app allows our customers to provide self-care support for a wide range of common customer service queries, such as tariff changes wherever they are. Customers can also talk to us in real time using the app with the in-app chat function that we have brought to the market.