Virgin Mobile UAE crowned best customer service provider
Virgin Mobile UAE is proud to be the recipient of the Telecom Review Excellence Awards for best customer service provider in 2020.
At Virgin Mobile UAE we are constantly striving to provide our customers with an outstanding experience, and are continuously looking for new innovations to deliver on our brand promise to make mobile better.
Throughout the challenges presented in 2020 by the Covid-19 crisis, it was even more important for us to keep a close relationship with our customers and continue to deliver an outstanding experience and keep them connected with their loved ones. To achieve this we used our social media platforms and direct marketing to let them know we were there for them. As a fully digital mobile brand, Virgin Mobile was able to deploy work-from-home for its entire customer care team due to our innovative chat model and agile digital infrastructure. This is part of Virgin Mobile’s commitment to provide around-the-clock customer service while also ensuring the safety of its people. Customers were able to connect to any contact care champion 24/7 via social media pages as well as the innovative in-app chat feature on the Virgin Mobile app. Leading from a truly digital proposition, we are well set up to carry out our day-to-day business processes, delivering same efficiency while operating a work from home policy.
With everyone being encouraged to stay at home, Virgin Mobile’s digital ethos of seamless connectivity has become more relevant and useful than ever.