Virgin Mobile Middle East & Africa is delighted to have been awarded the Customer Service Provider of the Year in the CommsMEA 2015 Awards
Virgin Mobile places its customers at the heart of everything we do. We are very proud to provide our customers with a service experience which delights them, and which is true to the Virgin Brand.
Mikkel Vinter, CEO and Founder of Virgin Mobile Middle East & Africa said “I would like to thank all of our Member Care agents across all our businesses in Saudia Arabia, Oman, Jordan, South Africa and Malaysia for always putting the customer first, and thinking of ways to go above and beyond. Without them this award would not have been possible. To be recognised amongst your peers is a fantastic achievement and one that we are proud of. To be recognised in the Customer Service category just makes it all that much better as we strive to deliver unbeatable customer experience for our customer every time. Thank you to the panel of judges for the CommsMEA 2015 awards for this fantastic acknowledgement.”
About Virgin Mobile Middle East & Africa
Virgin Mobile Middle East & Africa (VMMEA) is the company responsible for Virgin Mobile’s operations in the Middle East, Africa and South East Asia region, and is headquartered in Dubai Internet City, UAE. The company was established as FRiENDi GROUP in 2006, and was renamed Virgin Mobile in 2012 when Virgin Group and FRiENDi GROUP combined their regional MVNO operations. VMMEA has established a leading position across the region with 5 live MVNO operations in South Africa, Oman, Malaysia, Jordan and Saudi Arabia, and more in the pipeline.
Operating as a Mobile Virtual Network Operator (MVNO), VMMEA’s core business activity is to provide mobile telecommunication services to consumers. The company does this by managing two consumer facing brands: Virgin Mobile and FRiENDi mobile.
The VMMEA management team include senior level team members from a variety of successful regional and global mobile operators, as well as from MVNOs. The company has a strong financial foundation supported by well-respected and global and regional shareholders. The shareholders include Virgin Group, GIC, ePlanet Capital, Dolphin International, NTEC, Millennium Private Equity and members of the senior management team.
Operating as a Mobile Virtual Network Operator (MVNO), Virgin Mobile MEA’s core business activity is to provide mobile telecommunication services to consumers. The company does this by managing two consumer facing brands: Virgin Mobile and FRiENDi mobile.