Virgin Mobile UAE celebrated twice at the prestigious Gulf Customer Experience Awards 2018
Virgin Mobile UAE has been recognised once again for it’s outstanding customer experience, taking home two awards during the Gulf Customer Experience Awards of 2018; Best app and Customer happiness. This is the second year in a row that Virgin Mobile wins the Best app category and could not be more proud.
Customer Experience is now the key differentiator for brands – and it’s at the heart of Virgin Mobile’s business strategy. We live in a switched-on society and customers are able to pick and choose which brands they interact with – the days of absolute brand loyalty have gone.
With this in mind, Virgin Mobile is all about giving their customers an all-around amazing mobile experience. They believe people deserve flexibility, choice and a fair deal, with services and products that meet all their expectations. At Virgin Mobile, we continuously listen to the needs of our customers to deliver the best possible experience. Recently, this included launching a new in-app chat function, allowing our customers to connect with our service team through a new convenient channel.
‘Being recognised by the Gulf Customer and Digital Experience Awards is a testament to the hard work and dedication of our team who are committed to delivering a world-class experience. It has helped to differentiate us from our competitors and is a recognition that we have delivered on our brand promise to ‘make mobile better’ commented Karim Benkirane, managing director Virgin Mobile UAE